harrah's northern california casino hiring

Make recommendations to leadership to improve the efficiency of the department and build business.Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.Routinely strives to build and maintain rapport with guests and handles customer disputes, making every effort to achieve customer satisfaction.Takes advantage of opportunity to build long term relationships with customers.Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.

Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.

Must project professionalism and possess excellent verbal and written communication skills.

Must have strong knowledge of the various internal written and verbal codes/abbreviations.

Required previous guest contact experience.

Required previous knowledge of casino rules, regulations and procedures pertinent to slot operations and beverage service.

Required 1-year casino experience, preferably in slot operation.

Required high school diploma or equivalent.

Creates a positive employee experience through motivation and coaching. Monitors day to day operations ensuring compliance with federal, state, and gaming laws. Supervises Slot Operations and Casino Beverage, placing special emphasis on guest service while securing casino assets.

Harrah's northern california casino hiring